Fiverr has been around for 10 years now! Is Fiverr still worth using in 2020? I did an in depth review to find out.
What Is Fiverr?
Fiverr is a freelance platform first established in 2010. Since its launch, Fiverr has grown to be one of the most well known and widely used freelance platforms available. Like most freelance websites, Fiverr offers the ability for users to post job offers for skilled workers to complete for them for a fee set by the user. What sets Fiverr apart from many sites is that Fiverr allows these skilled workers to create their own pages advertising their services, known as gigs.
Is It Legit?
As with any service, depending on where you look, you may find a few negative reviews on Fiverr and with there being no formal screening process for hiring freelancers it is understandable to have some questions on the legitimacy of Fiverr and the freelancers they allow on the platform. I vigorously tested Fiverr and its features, pricing options, ease of use and more to help you make an informed decision whether or not Fiverr is the best platform to help you participate in freelance work or hire freelance workers.
How Does Fiverr Work?
Fiverr makes hiring contractors and selling your goods and services extremely easy! There are two options when you sign in to Fiverr. You can choose between Buyer mode and Seller mode.
Fiverr Buyer Mode
When in buyer mode, You can search for what ever good or service you are looking for from the home screen. For example, say you are looking for a graphic designer to make a logo for your website. You would simple go to the home screen in buyer mode. From the home screen you can type in the search the product or service you are looking for. After the search results come in, you can browse through the various freelancers selling their products.
Fiverr Seller Mode
Seller mode allows freelancers to create their own stores to sell their products and services from. Seller mode provides many analytical tools to track your earnings, current contracts, buyer requests and much more. Seller mode gives freelancers full control over their own simple to use digital storefront that can potentially allow them to connect with more buyers and with less effort than most traditional freelance platforms. Sellers are ranked on a level system. This level system can show potential buyers the quality and persistence of the sellers based on their seller level. the seller levels are as follows:
- New Seller – This is where every new freelancer starts on Fiverr. It’s a sign that a seller is relatively inexperienced. It may be hard to find consistent work as a level one seller, but with persistence and quality product, your seller level will inevitably rise.
- Level One Seller – A seller can reach the first level after 60 days, but only if they’ve completed at least 10 gigs with a high level of satisfaction. Once you are a level one seller, you will start to receive more gigs.
- Level Two Seller – To be a level two seller, the freelancer must have been on Fiverr for 120 days and have delivered 50 highly-rated and on-time orders.
- Top-Rated Seller – If a seller’s Top Rated, it’s an excellent sign that they’ll be reliable. These freelancers have been on Fiverr for at least 180 days, and have delivered over 100 orders (earning at least $20,000), all while keeping their buyers satisfied.
Ease Of Use
One of the best things about Fiverr is its extremely easy to use interface as well as its wide accessibility. Fiverr has both a web-based version as well as mobile apps for IOS and Android. The user interface on both the web version and the app are very easy to use as both a buyer and a seller. This wide accessibility means that if you are ever in dire need for a project to be completed, you can always have Fiverr access close by. Most Fiverr freelancers have work turnaround times of less than 48 hours making Fiverr the perfect place to find quick, on the go products and services.
Searching On Fiverr
There are multiple ways to find freelancers on Fiverr. You can post your custom job on Fiverr so freelancers can come to you or you can browse through the thousands of posted gigs to find a freelancer to suit your projects needs.
Sometimes you may have a few questions or concerns before you spend your hard earned money on an untested freelancer. If you find a freelancer that you would like to work with but you would like to talk with them first about your project, ideas, execution etc, Fiverr has added a great instant messaging feature that allows you to connect directly with the freelancer.
Fiverr’s excellent user interface makes reading profiles of freelancers very easy. This allows you to determine if a freelancer will fit your needs based on their profile without having to dig through multiple pages of biographies and garbage.
How is Fiverr’s Customer Support?
Fiverr only gives you two options of contacting their customer support
- Submitting a request ticket through the Buyer Help Center
Submitting a ticket is an easy process but it takes longer than it would if they had a support hotline. Because the tickets are done through a written format, it seems that somethings can be misunderstood by the customer support staff. This can lead to slow help or entirely unhelpful results.
How Are Things Priced On Fiverr?
Another one of Fiverr’s strongest points is their flexible pricing that can fit any project’s budget. Fiverr gives freelancers the option to sell their products and services in tiers.
This tier system allows buyers to only spend what they need on the exact product they need.
It is completely free to make an account on Fiverr and their are no fees to post jobs or gigs. The only time you will be charged on Fiverr is when you buy a product or service.
Payment for sellers works like many other freelance platforms. The buyer will make the payment for the work. This payment will then be held in escrow. The fund will not be released to the seller until the buyer approves the work and releases the payment. This ensures that works is completed and to the standard the buyer requested.
User reviews are generally favorable across the IOS app store and the Google Play store. At the time of writing this, Fiverr currently has a 4.9 rating on the IOS app store out of 134,811 ratings. On the Google Play Store, Fiverr has a 4.5 rating out of ~151,000 reviews.
Fiverr learn is a new service offered by Fiverr that allows content creators and teachers to develop online courses and then sell them on the Fiverr platform. The service is similar to platforms such as Udemy or Skillshare but Fiverr offers much more competitive pricing and a lower barrier to entry for content creators. Fiverr learn has courses on web design, graphic design, coding, cooking and pretty much anything you can think of. To learn more about Fiverr learn, click the button below.
Our Final Thoughts
Fiverr is still an excellent platform in 2020 for both freelancers and buyers to connect with each other and do business. With new additions like Fiverr learn and continued improvements to their platform, usability, and customer support it shows that Fiverr has plans to continue to grow in 2020 with no plans of slowing down. Whether you are a freelancer looking for work or a buyer looking for help on a project, Fiverr remains an excellent resource in 2020.